TTC’S RATE AUDIT

We believe that performing an effective pre-audit requires experienced personnel who are knowledgeable and adept at identifying the many types of errors which can occur. It also necessitates that we have in place operational procedures that ensure a complete, thorough billing review. The low post-audit recoveries routinely experienced by TTC’s Clients are testament to our success in both areas.

Auditing freight bills at TTC, however, goes far beyond a review for billing errors. For example, checking contract rates also requires a determination as to whether the contract adequately protects our Customer. Are there shipments moving outside the scope of the contract? If so, we not only advise our Client of the need to cover these movements contractually, but in many cases may actually draft the addendum to facilitate their inclusion.

TTC’S COMMUNICATION WITH CLIENTS

Each TTC account is assigned to a processing team that consists of a supervisor, senior and assistant team leaders, and audit, clerical and data entry personnel. This team is charged with the responsibility of not just paying a Customer’s freight bills, but also understanding the Customer’s needs. Thus, TTC can ensure exceptionally high levels of accuracy and meaningful reporting.

Likewise, we recognize that our response time to our Clients must be immediate. Therefore, most customer service issues are handled by the same team leaders who manage the processing of the Client’s freight bills. By having direct access to their processing team, TTC’s Clients enjoy an unparalleled level of communication and responsiveness. The high degree of Customer satisfaction that TTC enjoys in return acts as an incentive for us to strive further.

TTC’S CARRIER PAYMENT SYSTEM

TTC issues one check per carrier per account. Your payments to carriers are never commingled with those of another Client. The release date for each Customer’s checks is dictated by their funding method; checks are mailed within forty-eight hours of receiving funds transfers. Carriers needing specialized handling or expedited payment can be easily accommodated within this framework.

The mailing date of each check is recorded and displayed on TTC’s Internet Reporting System. Images of the cancelled checks are also available on the Internet, thus providing closure in the payment process.

TTC’S LOGISTICS CONSULTING SERVICES

TTC’s fully staffed Logistics Consulting department works exclusively for the benefit of our Transportation Data Management accounts. TTC does not maintain any relationship, commission or otherwise, with any outside entity. We believe that to do so would present a conflict of interest. As such, our Clients can rely on TTC’s objectivity.

Technical Traffic is one of only a few logistics services providers to employ a full-time transportation law attorney. This individual can be called on to support your corporate attorney’s initiatives and to render opinions on transportation regulatory matters.

TTC’S DATA DELIVERY

TTC customizes all of its processes to meet the needs of each Client. To do this requires that we listen to our Customers and respond in a highly flexible, tailored manner.

Regardless of the transportation mode, data is received from and delivered to our Customers in whatever format and via whatever means best serves their operating systems. Whether through transmissions, hard media or TTC’s Internet Reporting System, we adapt our technological capabilities to conform to those of our Clients.

This philosophy and process includes freight bill data received electronically from carriers; TTC accepts both direct FTP files and EDI transactions through VANS.

TTC’S LEVEL OF QUALITY

At TTC, Quality has never been a “buzz word” used to measure performance; it is the result of a job well done. We do not believe that quality can be codified within an organization. Rather, we believe that if personally practiced by owners and managers, it becomes infectious and thereby spreads to every aspect of a business, imbedding itself into the corporate culture. Quality at TTC is an uncompromising attitude that prides itself on customer satisfaction.

This is the environment within which TTC operates. The result is that our Clients enjoy the highest level of service available today.

MORE TTC DIFFERENCES

	Freight Bill Proccesing without Payment Available
	Post-marked Envelopes Attached to Freight Bills Received
	Balance-due Amounts Paid Deducted From Audit Savings
	Payment History Conversion Included in Implementation
	Carriers Notified by TTC of New Payment Procedures
	Separate Banks Used for Corporate & Client Funds
	Corporate Focus on Personalized Service